{"id":2299,"date":"2014-08-01T11:17:50","date_gmt":"2014-08-01T08:17:50","guid":{"rendered":"http:\/\/www.bicakhukuk.com\/about-us\/kalite-politikamiz\/"},"modified":"2023-11-26T14:18:55","modified_gmt":"2023-11-26T11:18:55","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/www.bicakhukuk.com\/en\/about-us\/quality-policy\/","title":{"rendered":"Our Quality Policy"},"content":{"rendered":"<p><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Our Quality Policy;<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Sensitive to local cultures<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">With a strong belief that sustainable growth and overall success can be achieved integrating applicable knowledge and experience with local conditions, B\u0131\u00e7ak Law is committed to acting with social responsibility awareness in addition to its reliable, transparent and honest attitude in all activities.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Acting in accordance with universal values and ethical principles, while being sensitive to local cultures and traditions are the basic principles of our quality policy. With this in mind, we are constantly striving to improve our service quality processes.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\"><strong>Needs and expectations<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Our quality policy is to achieve success by providing a standard of service that consistently meets the <strong>needs and expectations<\/strong> of our clients. We are committed to providing a good standard of service to all clients and all staff share responsibility for ensuring that we achieve this.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We treat our clients <strong>fairly and with respect<\/strong>. In all cases, we will<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Explain to the client, record in the file, and confirm in writing any limitations or conditions on what we can do for them, e.g. because of the way their matter is funded,<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Have due regard to their mental capacity or other vulnerability (e.g. incapacity, duress or disability) when taking instructions and during the matter,<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Consider whether a conflict of interest exists or has arisen.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We tailor our client care arrangements to the <strong>needs of each client<\/strong> to ensure that the information we provide is appropriate. For every client we consider:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Whether they are used to dealing with law firms,<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">To what extent our standard engagement letter is appropriate or whether further steps need to be taken to make sure they understand it,<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Whether they are in a position to make informed decisions,<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Whether they are vulnerable.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\"><strong>Enquiries from potential clients<\/strong> will be dealt with in accordance with our New Enquiry Procedures policy. We will treat prospective clients with the same level as\u00a0 existing clients.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\"><strong>Protecting client interests<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We will provide services to clients in a manner that <strong>protects their interests<\/strong>. This includes ensuring clients are to make informed decisions about:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">The services they need<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">How their matter will be handle<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">The options available to them.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Each head of department must ensure that we have the <strong>adequate resources, skills<\/strong> and procedures to carry out a client&#8217;s instructions in a competent and timely manner, taking into account the client&#8217;s best interests. \u00a0Heads of department will review all new matters each week to ensure compliance with these requirements.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Lawyers must provide clients with their details such as name and status (i.e. attorney, trainee attorney, etc) and the name and status of the person with overall responsibility for their matter.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\"><strong>Level of service<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Lawyers will agree an appropriate <strong>level of service<\/strong> with clients, e.g. how they will keep the client informed of progress (i.e. by letter, email or telephone) and how often. We will explain our responsibilities and those of the client. This will be recorded in the matter file and confirmed to the client in writing.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Lawyers will ensure that telephone calls and correspondence from the client and others are responded to in a timely manner.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Lawyers will ensure that the <strong>case strategy<\/strong> for a matter is always evident in the matter file.\u00a0 In complex matters, a project plan should also be developed.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\"> <strong>File maintenance<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Lawyers will ensure that the status of the matter and the action taken can be easily checked by other members of staff. Lawyers will maintain all key information in the file. <strong>File maintenance<\/strong> includes;<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Letters, emails and other communications to and from the client<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Attendance notes or other records of information<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">A record of any statements given to the client<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">A record of any steps taken to protect the client&#8217;s interests<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">All costs and funding information and updates<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Any other documents relevant to the matter.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Engagement letter<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We will discuss <strong>our fees<\/strong> and funding at the initial client meeting, over the phone or by email\/letter and then confirm our discussion in writing (unless already covered in the email\/letter exchange). Our engagement letter\u00a0 covers the key costs and funding information that we are required to give to clients.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We will provide the best possible information about the likely total cost of the client&#8217;s matter at the outset and where appropriate as the matter progresses. <strong>General cost information<\/strong> should include:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Our antipated fees<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Expected disbursements (including whether disbursements are subject to VAT)<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Whether rates are likely increase during the period we are instructed<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Whether we will charge if the matter does not proceed, e.g. where the sale of a property falls through<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Whether the client has any potential liability for another party&#8217;s costs<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">How often we will provide cost updates<\/span><\/li>\n<li>Whether the client has set an upper limit on costs.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We will agree and <strong>record payment<\/strong> terms with each client, in particular how and when costs are to be paid, unless these covered by our standard terms of business in the engagement letter.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Informed decisions<\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Clients must be able to make informed decisions and <strong>cost-benefit risk analyses<\/strong> about:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">The services they need<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">How their matter will be handled<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">The options available to them.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">To make such decisions, the client will need to know how much our services are likely to cost. We will discuss whether the potential outcomes of the client&#8217;s matter are likely to justify the expense or risk involved.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\"><strong>Confidentiality<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We have a legal and regulatory duty to protect our clients&#8217; confidential information. The <strong>protection of confidentiality<\/strong> is a fundamental feature of our relationship with clients. This duty continues after the end of the angagement and even after the death of a client. All employees, including support staff and consultants, owe a duty of confidentiality to clients. Everyone must keep\u00a0 client matters confidential (including invoices) unless:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Disclosure is required or permitted by law,<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">The client consents.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We will ensure that we are satisfied that any external provider has taken all reasonable\u00a0 steps to protect clients&#8217; confidential information.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\"><strong>Equality &amp; diversity<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We encourage <strong>equality<\/strong> of opportunity and respect for <strong>diversity<\/strong> in our relationships with clients and others. We will not unlawfully discriminate or victimise or harass anyone, including clients, and must provide services to clients in a way that respects diversity. We will not discriminate unlawfully when accepting or refusing business. This means that we will not discriminate on the grounds of:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Age<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Disability<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Gender<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Gender reassignment<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Marriage and civil partnership<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Pregnancy and maternity<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Race<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Religion or belief<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">Sexual orientation.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We\u00a0will make reasonable adjustments to ensure that <strong>disabled clients<\/strong> are not placed at a significant disadvantage and will not pass on the costs of adjustments to these clients.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We review our Quality Policy annually.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'times new roman', times, serif; font-size: 14pt;\">We provide information and\/or training to all staff on any changes we make, and we publish any updates on our website.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Quality Policy; Sensitive to local cultures With a strong belief that sustainable growth and overall success can be achieved integrating applicable knowledge and experience with local conditions, B\u0131\u00e7ak Law is committed to acting with social responsibility awareness in addition to its reliable, transparent and honest attitude in all activities. Acting in accordance with universal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":26818,"parent":2243,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-sidebar-right.php","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-2299","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Our Quality Policy | B\u0131\u00e7ak Law Firm + Attorneys at Law + Partners<\/title>\n<meta name=\"description\" content=\"Our Quality Policy Bicak Law Firm Turkey Legal Acting in harmony with universal values and ethical principles, sensitive to local cultures\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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